Design prototype: booking, payment and email delivery are demonstration states and are not connected to a live service.

Nicola Benyahia Trauma Therapist • Coach • Creator of RECLAIM™
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Policies

Privacy Policy

How personal information is collected, used and protected across this website and Nicola Benyahia’s therapy, coaching and resource services.

  1. Who we are
  2. What information we collect
  3. How we use your information
  4. Lawful bases
  5. Special category and clinical information
  6. Payments
  7. Cookies and analytics
  8. Data retention
  9. Sharing with third parties
  10. Your rights
  11. Changes to this policy

1. Who we are

Trading name, contact details and the identity of the data controller.

[ FINAL POLICY WORDING TO BE CONFIRMED ]

2. What information we collect

Website enquiries, booking details, newsletter subscriptions, purchase records and, where relevant, therapy or coaching records.

[ FINAL POLICY WORDING TO BE CONFIRMED ]

3. How we use your information

Responding to enquiries, arranging sessions, delivering resources, safeguarding and record-keeping duties.

[ FINAL POLICY WORDING TO BE CONFIRMED ]

4. Lawful bases

Consent, contract, legitimate interests and, for health information, the appropriate sensitive-data conditions.

[ FINAL POLICY WORDING TO BE CONFIRMED ]

5. Special category and clinical information

How therapeutic notes are stored, who may access them, and professional confidentiality duties.

[ FINAL POLICY WORDING TO BE CONFIRMED ]

6. Payments

The payment provider used, what data they process, and the fact that card details are never stored on this website.

[ FINAL POLICY WORDING TO BE CONFIRMED ]

7. Cookies and analytics

Cookie categories, the analytics provider (if any) and whether consent is required.

[ FINAL POLICY WORDING TO BE CONFIRMED ]

8. Data retention

Retention periods for enquiries, clinical records and financial records.

[ FINAL POLICY WORDING TO BE CONFIRMED ]

9. Sharing with third parties

Processors used (website host, email, booking and payment providers) and any legal disclosure duties.

[ FINAL POLICY WORDING TO BE CONFIRMED ]

10. Your rights

Access, rectification, erasure, restriction, portability, objection, and how to complain to the ICO.

[ FINAL POLICY WORDING TO BE CONFIRMED ]

11. Changes to this policy

How updates are published and dated.

[ FINAL POLICY WORDING TO BE CONFIRMED ]

Questions about this policy?

Contact Nicola policy contact details to be confirmed