Policies
Refund Policy
Refund rights for digital resources and for booked therapy, RECLAIM™ and coaching sessions.
- Digital products
- Faulty or incorrect downloads
- Professional and multi-user purchases
- Therapy, RECLAIM™ and coaching
- Making a request
1. Digital products
The statutory position on digital content supplied immediately, and how that affects cancellation rights.
[ FINAL POLICY WORDING TO BE CONFIRMED ]
2. Faulty or incorrect downloads
How to report a problem and what remedy is offered.
[ FINAL POLICY WORDING TO BE CONFIRMED ]
3. Professional and multi-user purchases
Terms where a resource is purchased for use with clients.
[ FINAL POLICY WORDING TO BE CONFIRMED ]
4. Therapy, RECLAIM™ and coaching
How refunds interact with cancellation terms once a programme or session has begun.
[ FINAL POLICY WORDING TO BE CONFIRMED ]
5. Making a request
How to request a refund and the target response time.
[ FINAL POLICY WORDING TO BE CONFIRMED ]